For organisations / Customer Experience

Embed Customer Experience (CX) as a mindset, a strategy and an ongoing commitment

Build sustainable growth and maintain competitive advantage by bringing the voice of the customer into your organisation.

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CX – The key to happy customers and increased revenue

73% of consumers say a good experience is key in influencing their brand loyalties¹.
Companies that lead in customer experience outperform laggards by nearly 80%².
80% of companies believe they deliver “superior” customer service, while only 8% of customers agree³.

(Source: ¹PwC; ²Forrester; ³Bain & Company)

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Why enabling CX is a business decision

CX is the total sum of your customer’s interactions and perceptions of our brand. It is an emotional response. It spans the lifetime of the relationship. It encompasses all touchpoints and experiences.

Organisations with strong CX practices are set to win on many fronts: Differentiation from their competitors; enhanced customer loyalty; loyal customers who in turn become brand advocates and more.

Empower your people to make impactful CX decisions with training that leverages a real organisational project and delivers an industry-leading learning experience.

Every learner receives an industry-recognised product management certification and digital badge to showcase their new capabilities.

Give your people the tools they need to view CX as a mindset, a strategy and an ongoing business decision.

Bring the voice of the customer into your business

Create empathy, drive conversation and unearth opportunities by stepping into the shoes of your customers.

Leverage CX to build sustainable growth

Ensure that your team is aligned so that they can own the customer experience and drive growth.

Maintain competitive advantage

Galvanise your people around customer purpose and prioritise what is most important to your customers.

Grow, retain and motivate your teams

Upskill your people and share this unique learning experience.

Create a CX strategy

Give your people the tools they need to develop a winning CX strategy and make impactful CX decisions.

Optimise the customer journey

Ensure that your customer journey hits the mark by applying design thinking techniques.

Nail the CX rollout

Convert your CX strategy into an actionable program that factors in all relevant stakeholders.

BYO project

The choice to use an organisational project. Build the commercial model and outline product recommendations for future implementation.

In-demand digital skills

Embed modern product skills into your workforce that truly translate to digital transformation and broader business success.

Immediate results

Bring a project drawn directly from your business into our programs so that your people push priority projects forward within the context of learning.

Strong talent pipelines

Fortify your product talent pipelines with uplift programs to ensure deep talent pools and that your digital transformation projects remain on track.

World-class learning experience

We create a vibrant learning culture including access to an ecosystem of industry expert facilitators and learning designers.

Lasting skills uplift

Bring about real behaviour change with hands-on learning that goes beyond standard content libraries.

Industry recognised certification

Every learner receives an industry-recognised product management certification and digital badge to showcase their new capabilities.

Learning Outcomes

Understand and articulate key CX principles and strategies
Provide an understanding of your organisation’s customers using research and data
Create and implement CX strategies that deliver exceptional customer experiences
Measure and evaluate the performance of CX strategies through data

Hear from our partners

Carmelina Senese

(Formerly) Director of Customer Experience, EDConnect
NSW Gov Education

“Working with Academy Xi has been a highly rewarding experience. We worked closely with their team as our strategic design partner to co-design a customer-centric ‘Way Of Working’ framework, set of supporting capabilities and a guidebook containing tools and templates. Academy Xi contributed hugely to our program’s success.”